Terms & Conditions

SHIPPING POLICY

Madex Spa Supplies will process the shipment as soon as the payment is received. It will take no more than 1 to 2 business days for Madex Spa Supplies to process and ship out the orders. Any orders placed after 5:00 PM Pacific Time will be processed the next business day. Any orders placed after 5:00 PM Pacific Time on Friday, Saturday and Sunday will be processed on the following Monday or the next business day in the event of holidays. If your shipment will be delayed, we will attempt to contact you immediately.

RETURN POLICY

All of our products have a 30-day from the date of shipment return policy. To return a product, please notify our office first of your intent to return and item through e-mail. Please include relevant information such as product name, invoice # and reason for return. Our office will then contact you shortly to process the return. YOU MUST RECEIVE a reply from our office representative before sending back a product.

The returned product must be undamaged, in new or nearly-new condition, and in its original package. We reserve the right to refuse returns on items that have been clearly damaged or used extensively.

All return shipments are self-funded, and Madex Spa Supplies will not reimburse those costs. Please select your shipment method accordingly. Keep a record of shipment until you have received credit or replacement merchandise. No refund for any shipping, handling, or postal insurance costs. We apologize for the inconvenience. The returned merchandise will be credited to your credit card or PayPal account.

A 25% restocking fee will be charged on all returns, cancellations, and replacement.

DEFECTIVE/DAMMAGED PRODUCTS

Although we carry high quality products, we recognize that occasionally a defective or damaged unit may be received. Damaged shipments must be reported to us within 7 days of the date of receipt. Inspect all items upon receipt. Call us immediately for any damages or returns and retain packing slip and all packing materials. We will gladly replace or repair the item at no additional cost to you if it is returned within 7 days of the date of receipt. The damaged items' return shipping cost is self-funded. Please call our office for assistance.

NON-RETURNABLE ITEMS

For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.

RISK OF LOSS

All items purchased from Madex Spa Supplies are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Madex Spa Supplies attempts to be as accurate as possible. However, Madex Spa Supplies does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Madex Spa Supplies itself is not as described, your sole remedy is to return it in unused condition, and we can exchange with a product that meets your satisfaction.

PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself; or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. All products are subject to availability and prior sale. All prices appearing in our catalogs or website are subject to change without prior notice.

With respect to items sold by Madex Spa Supplies, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. All orders are subject to acceptance by Madex Spa Supplies.

PAYMENT METHODS

For your convenience Madex Spa Supplies offers several payment options including: Visa, MasterCard, American Express, and Discover. PayPal provides you convenient and secured payment method to complete transaction. You do not require to have a PayPal account to use it. Simply follow PayPal's easy payment process. In order to prevent fraudulent activities, for any order over $500.00 from the first time customers, we may request to obtain the right from you to call and verify the transaction with your bank or credit card company.

A $25 fee will be charged for all returned checks.

ORDER CANCELLATION

If you need to cancel or amend your web order, please call our office immediately. Once your order is placed, it is difficult to prevent shipment. If you decide to cancel your order after the deadline, we’ll simply process your request as a return.

CUSTOM ORDERS

All custom orders are subject to the manufacturers’ terms and may cause a delay in shipping or additional, non-published fees.

QUANTITY DISCOUNTS

Quantity price discounts may be available in addition to what’s offer in our catalog, flyers, and online. Please call us for more details.

SALE ITEMS

Sale items have limited quantities, sizes and colors may no longer be available.

Legal Disclaimer:

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL MADEX USA LLC BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF MADEX USA LLC IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.